Strategic directions

We are committed to ongoing improvement to better serve the Victorian community.

For more than 160 years the Court has kept pace with a changing world and, if we are to continue to do so, we must adapt to meet the challenges and embrace the opportunities that lie ahead.

There are many factors likely to impact on our operations – these include increased community interest, media attention, digital technology, population growth, case complexity and funding constraints.

In 2017, we created a roadmap, Court Directions 2017-22, to ensure we continue to meet community needs and expectations. It identified seven important objectives to help us maintain fairness, transparency, accessibility, impartiality and independence – and achieve continuous improvement.

User experience

  • Surveying Court user needs to improve services and programs.
  • Making information relevant and easily available.
  • Reducing complexity and costs.
  • Supporting self-represented parties.

Community engagement

  • Improving access to Court information and data.
  • Enhancing understanding of the Court’s work.
  • Proactively engaging with traditional media.
  • Increasing publication and understanding of sentences.
  • Providing in-house and outreach programs for schools.
  • Redeveloping our website.


  • Piloting a new operating model for Circuit Courts at Shepparton.
  • Exploring the expansion of the County Koori Court to other regional locations.
  • Exploring the potential of other specialist courts, including a drug court.

Staff support

  • Improving systems to enhance work satisfaction and productivity.
  • Improving induction and support for new judges.
  • Expanding judicial professional development opportunities.
  • Providing better support for the return of reserve judges.
  • Expanding wellbeing programs for judges and staff.
  • Enhancing staff training and development.


  • Adopting an evidence-based approach that supports new systems, services and initiatives.
  • Testing and implementing improved systems for listing and case managing trials.
  • Redesigning Registry systems and workflows to improve service delivery and productivity.
  • Developing a model to better understand and forecast demand.


  • Implementing an efficient case-management system.
  • Better using data and business intelligence.
  • Providing a modern, flexible and user-friendly IT environment.


  • Working with other justice agencies to streamline system-wide processes.
  • Undertaking joint projects with other jurisdictions to support and achieve shared goals.
  • Sharing and optimising technology systems across courts.
  • Standardising systems and processes with other courts to optimise service delivery.
  • Providing input on broader justice policy issues that impact upon the Court and its users.

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Page last updated: 21 April 2020